Shipping Policy
At Jinan Tianchang Electronic Technology Co., Ltd., we aim to provide a seamless and efficient shipping experience for our customers. Please review our detailed shipping policy below to understand how we handle your orders.
1. Shipping Method
All orders are shipped via FedEx. This ensures reliable delivery and allows you to track your package every step of the way.
2. Shipping Timeframe
- Order Processing: Once your order is placed, it will be processed and dispatched from our warehouse in China within 48 hours.
- Delivery Time: After dispatch, delivery typically takes between 7 to 12 business days to reach your address within the United States. Delivery times may vary depending on your location and other unforeseen factors, such as weather conditions or customs delays.
3. Shipping Destinations
Currently, we only ship to addresses within the United States. We do not offer international shipping outside the U.S. at this time.
4. Cash on Delivery (COD)
We offer a convenient Cash on Delivery (COD) option for our customers. This means you can pay for your order at the time of delivery directly to the courier. Please ensure that you have the exact amount ready, as couriers may not carry change.
5. Shipping Costs
Shipping costs are calculated at checkout based on the weight and dimensions of your order. We strive to offer competitive shipping rates to ensure affordability for our customers.
6. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing a FedEx tracking number. You can use this number to monitor the progress of your shipment on the FedEx website.
7. Delivery Attempts
FedEx will make several attempts to deliver your package. If you are unavailable to receive the delivery, FedEx will leave a notice with instructions on how to schedule a redelivery or pick up your package from a local FedEx facility.
8. Failed Delivery and Return to Sender
If a delivery attempt fails and the package is returned to us, we will contact you to arrange a reshipment. Additional shipping fees may apply for reshipment.
9. Customs and Import Duties
Since we ship from our warehouse in China, your package may be subject to U.S. customs inspections. Jinan Tianchang Electronic Technology Co., Ltd. is not responsible for any additional customs fees or import duties that may be applied by U.S. authorities.
10. Changes to the Shipping Policy
We reserve the right to modify this shipping policy at any time. Any changes will be updated on this page, and it is your responsibility to review our shipping policy periodically.
For any questions or concerns regarding shipping, please contact our customer service team at [email protected] or call us at +86 13356686468. We are here to assist you!
Thank you for choosing Jinan Tianchang Electronic Technology Co., Ltd. for your shopping needs!