Refund and Returns Policy

At Jinan Tianchang Electronic Technology Co., Ltd., we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not fully satisfied with your order, we offer a straightforward and customer-friendly return and refund policy. Please review the details below:

1. Return Policy

• Eligibility for Returns: You have 30 days from the date of delivery to return any item that is in its original condition, unused, unwashed, and with all original tags and packaging intact.
• Non-Returnable Items: Certain items, such as final sale products, undergarments, or any customized products, are not eligible for returns. Please refer to the product description page for specific exclusions.

2. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email us at [email protected] or call us at +86 13356686468 within 30 days of receiving your order to request a return authorization.
2. Prepare Your Package: Securely pack the item(s) you wish to return in the original packaging. Include all tags, accessories, and documents that came with the product.
3. Ship Your Return: Send the package to the following return address:Return Address:
   Room 901, Building 2, Building 11, Shimao Tiancheng, Dikou Road, Tianqiao District, Jinan City, Shandong Province, China
   Phone: +86 13356686468Please use a trackable shipping service to return your item. We are not responsible for items lost in transit.

3. Refund Policy

• Refund Eligibility: Once we receive your returned item, we will inspect it to ensure it meets our return conditions. If approved, your refund will be processed.
• Refund Method: All refunds will be issued to the original payment method used during the purchase.
• Refund Timeframe: Refunds are typically processed within 5 business days of receiving the returned item. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.

4. Return Shipping Costs

• Defective or Incorrect Items: If the return is due to an error on our part (e.g., defective, damaged, or incorrect item), Jinan Tianchang Electronic Technology Co., Ltd. will cover the return shipping costs.
• Other Returns: For all other returns, the customer is responsible for covering the return shipping costs. We recommend using a trackable shipping service to ensure your item is returned safely.

5. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] or +86 13356686468. We will work with you to resolve the issue as quickly as possible, including providing a replacement or refund if necessary.

7. Changes to the Refund and Returns Policy

We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page, and it is your responsibility to review our policy periodically.

For any questions or concerns regarding returns or refunds, please contact our customer service team. We are here to assist you and ensure a satisfactory shopping experience.

Thank you for choosing Jinan Tianchang Electronic Technology Co., Ltd.!